Support

The extension says "Not connected to Mac app"

• Make sure the HapticPad app is running - look for its icon in the menu bar
• If the app is running and the extension still shows not connected, try quitting and relaunching the app

Haptics aren't firing even though the extension shows "Connected"

• Refresh any pages that were already open before you installed the extension
• Check that Force Click and haptic feedback is enabled in System Settings → Trackpad
• If the TEST buttons in HapticPad settings also do nothing, this is almost always the cause

Note: HapticPad requires a MacBook with a built-in Force Touch trackpad - desktop Macs (iMac, Mac Mini, Mac Pro) are not supported.

The Safari extension says it requires a newer macOS version

• This affects the old standalone Safari extension download
• The current version from the Mac App Store has the Safari extension built in and supports macOS 13+ - no separate download needed
• If you downloaded the extension separately before, delete it and use the App Store app instead

What Mac do I need?

HapticPad requires a MacBook with a built-in Force Touch trackpad running macOS 13 Ventura or later. MacBook Air and MacBook Pro are supported. The MacBook Neo does not have a Force Touch trackpad and is not compatible. Desktop Macs (iMac, Mac Mini, Mac Pro) are not compatible as they do not have a built-in Force Touch trackpad.

How do I know if my Mac has Force Touch?

Open System Settings, go to Trackpad, and look for a "Force Click and haptic feedback" option. If it's there and enabled, your Mac supports Force Touch and HapticPad will work.

Which browsers are supported?

HapticPad supports Chrome, Firefox, and Safari. The Chrome extension is available on the Chrome Web Store and the Firefox add-on is available on Firefox Add-ons - both are free. The Safari extension is bundled inside the Mac app - no separate download needed. Just open Safari after installing HapticPad and enable the extension when prompted.

Do I need to keep the app running?

Yes - HapticPad runs as a menu bar app in the background. It uses very little CPU or memory and won't noticeably affect your Mac's performance. You can set it to launch at login from the app's settings.

I installed the app but haptics aren't firing. What's wrong?

The most common cause is the browser extension not being installed or enabled. For Chrome, make sure you've added the HapticPad extension from the Chrome Web Store. For Firefox, make sure you've added the HapticPad add-on from Firefox Add-ons. For Safari, open Safari → Settings → Extensions and check that HapticPad is enabled. You can also use the TEST buttons in HapticPad's settings window to check whether haptics are working independently of the browser.

The extension is installed but still nothing happens.

Make sure the HapticPad Mac app is running - look for its icon in your menu bar. Check that "Force Click and haptic feedback" is enabled in System Settings → Trackpad. If it's still not working, try quitting and relaunching the Mac app.

Is HapticPad really free?

Yes. HapticPad is completely free - no trial, no subscription, no in-app purchase, no credit card and no account needed. All features are available from the moment you install it.

Does HapticPad see what I'm browsing?

No. The browser extension detects only the type of element your cursor is over - link, button, or input. It never reads page content, URLs, or any other browsing data. Nothing leaves your device. See our Privacy Policy for full details.

Will it affect my battery life?

HapticPad is designed to be extremely lightweight. The Mac app idles at near-zero CPU usage. The extension only activates on mouse hover events. In practice, the impact on battery life is negligible.